Shipping Policy
ORDERS WILL BE SHIPPED OUT NEXT BUSINESS DAY FROM OUR SLOVENIAN WAREHOUSE.
ALL ORDERS ARE SHIPPED VIA DHL/PACKAGE SENDER (DPD,..) SHIPPING COMPANIES UNLESS OTHERWISE STATED IN YOUR TRACKING EMAIL.
Other countries calculated directly in our online shop
- Those are all shipment costs with VAT, if you are VAT registered in EU then deduct VAT please. All other countries outside EU, prices will be without VAT.
Please allow up to 21 working days for delivery in case of delays due to customs clearance or your local mail service. If you have any questions regarding shipping, please email hello@reactgreens.com.
TRACKING NUMBERS
I HAVEN'T RECEIVED MY ORDER
Please check the tracking link that you should have received via email. If there is limited information there may be a postal service delay (or customs delay if you’re from outside of the European Union). We kindly ask that you remain patient, and only ask us to investigate if it has been more than 10 business days since you placed your order.
SHIPPING ADDRESS PROBLEMS
We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, mis-delivery errors, due to incorrect shipping addresses.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.
LOST PACKAGES
On rare occasions parcels do get lost in transit. While we are not responsible for any lost parcels, we want to ensure you receive the products that you ordered. If you believe your package has been lost, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order.
Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.
RETURNED PACKAGES
If your package gets returned to us due to being “uncollected” or “un called for”, you may choose to be refunded for the product(s), not for shipping or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.
SHIPMENTS MARKED AS DELIVERED
If you have not received your order and the tracking suggests delivery, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order.
It is the customers responsibility to contact the courier for further information about delivery, as often this may be held for you at the local post office, may have been left with a neighbor or left in a secure place for you.
While we are not responsible for any parcels marked as delivered, we want to ensure you receive the products that you ordered, we recommend filing a claim with the courier for a refund of your purchase and any shipping costs, most couriers will provide a refund of up to $100.
PRODUCTS ARRIVE DAMAGED
Shipping couriers can be rough, we want to ensure you receive the products that you ordered, we can issue a replacement or provide you with a credit for the damaged items.
ADDITIONAL INTERNATIONAL FEES
The customer is responsible for any additional shipping charges, duties and taxes as a result of importing. We highly recommend that you consult your country’s tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.
